ACRAO Cohort Scanning FAQs

ACRAO Cohort Scanning FAQs

Q: How do I order scanning for my fall fairs?
A: Click here to access the ordering site.

Q: What is different about ordering cohort scanning compared to ordering
scanning from previous years?
A: You now only need one scanning order per institution to cover all of the
events for your reps. You can choose to purchase one flat rate package
that will offer unlimited scanning for unlimited reps at unlimited fairs, or
you can choose to purchase single fair scanning. We recommend the flat
rate package to save money if your institution plans to attend more than
10 fairs.

Q: Who needs to place the order from my institution?
A: Only one order is needed per institution, so we recommend whoever
makes the payments for your ACRAO membership/subscription to also
complete this purchase order.

Q: Can I modify my order during the fair season?
A: Yes! In fact, we will send you reminder emails to check out new fair
listings as they are added in case you'd like to add more events throughout
the season. You may also sign back in here at any time to view and modify
your order.

Q: Who do I contact if I have questions or trouble with the order form?
A: Contact GoToCollegeFairs at info@gotocollegefairs.com with questions
or issues completing your order.

Q: Do I need an access code for the app?
A: No! This new order process eliminates the need for access codes.

Q: What do I do if I have issues with the scanning app during an event?
A: Contact the GoToCollegeFairs Technical Support team using the chat
bot in the app or by emailing info@gotocollegefairs.com

Q: I've selected a flat rate package, but I did not get charged?
A: If you've registered, but have not been billed, please ensure that you have completed the registration process correctly. To be charged for a flat rate package, you must have both selected a package and added at least one fair to your registration. The total cost of your package will only be reflected in your balance once these steps are completed. If you encounter any issues, please reach out to our support team, info@gotocollegefairs.com, for assistance.



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