Why Am I Not Getting Emails From GoToCollegeFairs?

Before Getting Started:

1. Check the spam/junk folder inside the email account.
   
2. Check the email address associated with your order. Related article: Different Emails Required for GTCF MobileScan App
3. Ensure you are logged into the correct email address.

ALERT: Due to heavy firewall protection at some schools, email users may need to contact school-wide technical support to request that @gotocollegefairs.com is WHITE LISTED with the entire school system.  If the email user is unable to see the emails from @gotocollegefairs.com, even in the junk or spam folder, it is likely that the school firewall has blocked this email upstream from the user email inbox. 

Registered Gmail Account:

Within Gmail, check the “Social/Promotions” inbox, as emails can appear there.

Emails are usually shown under the promotion tab.

Registered Outlook Account:

Within Outlook, emails could be in the extra tab titled “Other”.

Be sure to check the “Junk” folder for missing emails.

   

Registered Yahoo Account:

Within Yahoo, emails can appear under “Spam” or “Unread.”

• Related Articles

• How to Report an Email Bug

  To report a suspected bug, create a ticket from the GoToCollegeFairs Knowledge Base.  Click “Add Ticket” in the top right corner of the page. Fill out the ticket information accurately. In the Subject line enter “suspected bug or glitch." Thank you ...

• How to View an Access Code by Email

  Before getting started: Order an access code from https://gotocollegefairs.com/products/scanning-app/. See Related Article: How to Order an Access Code After ordering, enter the correct end user email address on the "Scanning Order Details" form (the ...

• Different Emails Required for GTCF MobileScan App Order

  There are THREE (3) potential emails that can be associated with an access code. These emails are typically used by different people at different points along the product funnel.  Secure Lead Portal Email: After placing an order for access codes, you ...

• How to Update Lead Portal Email Address

  Before Getting Started: Any request for a lead email update must be submitted in writing (email is acceptable). The director of admissions OR the person who initially placed the order must make the request.  Making the Requests: Email ...

• How to View a Barcode in Email

  Before Getting Started: Log into Swoogo to view student barcode: Click Here Swoogo Registration Never registered before? Use the 'Student Register Here' link. For more instructions, see: Registering Students For College Fairs Upon registration, ...