Colleges: Why Can't I Access FairStop?
Invitations to the FairStop platform are sent via email after a college registers. We have received multiple reports that colleges are not always receiving this email. If this is case, check the spam/junk folder. For more information, see: Why Am I Not Getting Emails From GoToCollegeFairs?
ALERT: Due to heavy firewall protection at many schools, email users may need to contact school-wide technical support to request that @gotocollegefairs.com is designated as a safe sender with the entire school system. If the email user is unable to see the emails from @gotocollegefairs.com, even in the junk or spam folder, it is likely that the school firewall has blocked this email from the user email inbox.
If invitation emails are still not being received, navigate to the FairStop login page and use the 'Forgot your password?' link.
Follow the steps to reset your password, and use the new password to log in to FairStop.
Please note that registrants should allow up to 30 minutes after registration before attempting to enter FairStop.
If a college is still not receiving emails and is unable to log in to FairStop after resetting a password, please reach out to us at fairstopsupport@gotocollegefairs.com, detailing the issue with the subject, "Not Receiving FairStop Invitation."