How to set up a custom email sender address in Swoogo

How to set up a custom email sender address in Swoogo

To send emails from your own domain (instead of a default sender), you’ll need to complete a quick authentication process. This helps improve email deliverability and ensures your messages don’t get flagged as spam.

Step 1: Submit Your Request
Contact your Program Manager with the following details:
  1. The email domain you’d like to send from (e.g., yourorganization.org)
  2. Your DNS host provider (e.g., GoDaddy, Cloudflare, Amazon Route 53, etc.)
Step 2: Receive DNS Records
Once we have your information, we’ll begin the authentication process in SendGrid and provide you with a set of CNAME records.

Step 3: Update Your DNS Settings
Share the provided CNAME records with your IT team (or whoever manages your domain). They will need to add these records to your DNS settings.

Step 4: Confirm Completion
After the records have been added, notify our team. We’ll verify the setup in SendGrid and confirm once your domain is successfully authenticated.

Step 5: Update Your Email Settings in Swoogo
Once authentication is complete, you can update the “From” email address in your Swoogo email communications to use your custom domain.
Why This Matters
Authenticating your domain:
  1. Improves email deliverability
  2. Reduces the likelihood of emails being marked as spam
  3. Ensures recipients see your organization as the sender

Below is an example of the email you will get receive from SendGrid after making the request to us:


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